Existing Clients Notes

We have been seeing routine clinics since early October but already booked up regular recheck slots well into early next year.  As long as you have been following your treatment plan including required follow-up rechecks, we will be able to approve refills as appropriate through this time but please PLAN AHEAD (holiday shipping delays) and expect likely approval delays during holiday periods compared to when we are in clinics. Refill requests for “active” patients (i.e., you are already on our clinic schedule for your next recheck appointment) will usually be processed in 2-3 business days when using our online pharmacy partners but may take 3-5+ business days when using an “outside” pharmacy and we are not checking office correspondence daily with “limited staffing” during winter holiday periods.  If you need input with your case sooner than your scheduled recheck and feel this is urgent, please reach out to us since we may be able to schedule you with a clinician to help you with an “urgency” recheck (but fees may be different than our routine recheck fees if we are “pulling” our clinician back into clinical appointments for your case).  Of course, there are also currently scheduled recheck clients that inform us (hopefully with many days’ or weeks’ notice so spot is available for other waiting clients) they must reschedule or cancel their appointments, in which case spots pop open here and there for us to offer you.  We hope you have safe and enjoyable winter months and that all is moving forward with your pet.